Support

App questions, feedback, or a privacy request? Get in touch.

Get help with the app

Tell us what you were trying to do, what happened, your iPhone model, and your iOS version. If you include a screenshot, remove personal information first. Do not send passwords or email sign-in links.

You can also open Account → Help & Privacy inside Lookie Dookie for help with finding bathrooms, 💩 ratings, sharing content, reports, and blocking.

Report a bathroom, review, or photo

Use the Report button on the shared item. Reports go privately to an administrator. Find updates in Account → My reports. If you cannot use the report feature, email support with the listing name and a description of the problem. Avoid sending photos of people using bathroom facilities.

Blocking a contributor hides their reviews and photos for your account. Manage your blocks in Account → Blocked people. A block does not remove content for everyone or change a bathroom’s overall rating.

Email sign-in during the pilot

Email delivery currently supports approved test accounts. Public email sign-up is still being configured. Browsing does not require an account.

When delivery is available, open the newest sign-in link on the same iPhone and installed app that requested it. The app remembers a valid sign-in, so you normally do not need another link each time you open it. If delivery is failing, contact support instead of repeatedly requesting links.

Privacy requests and account deletion

Open Account → Delete account to review the impact before confirming a permanent deletion. Deleting your account also removes your submitted bathroom listings and their attached reviews and photos, including other contributors’ content. Local practice drafts and favorites remain on your device.

If you cannot access your account or need help with your information, email support. Requests may need identity verification to protect account data. Never send a password or sign-in link as verification.

Bathroom access

Hours, access restrictions, and availability may change. Follow venue signs and staff instructions. Approval of a listing does not guarantee access at the time you arrive.